What is the Current Reputation of the Car Business?
  1. The industry has spent the last 10 years recreating a new image for itself and that is the image of customer satisfaction and business integrity.
  2. All the dealerships are rated by their customer satisfaction index monitored by the manufacturers.
  3. Legal compliance is now very important to all dealerships and the department of motor vehicles (DMV) as well as the attorney general’s office for each state is very active in helping dealerships comply with laws and regulations.
  4. The work place in the automotive, RV, or motorcycle dealership is dramatically different than it was just 15 or 20 years ago. Today, customer service is the emphasis of all job descriptions that involve dealing with the public.
  5. The business is not about using high pressure closing tactics, being a silver-tongued salesperson, or convincing people to buy vehicles they don’t need or want.
  6. Instead, the business is all about providing the highest level of customer service by having access to information, the skills and ability to identify customer needs and wants, and to provide customers with the information they need to make their own informed decisions about what is best for them.
  7. Our employers have hired us (DSC) to find qualified candidates who have good personalities and who care about their customers. If you have a good personality but you don’t have successful experience in the industry or excellent customer service skills, you can attend training at a career vocational school to learn those skills.
  8. Career training is usually 100% reimbursed by Dynamic Sales Careers employers who are serious about attracting the most qualified candidates to their companies.